Shipping & Returns

Production

Each print is made to order by our production partner at the facility closest to your delivery address. Printing and framing usually take 2–4 working days.

Delivery times (after production)

These are estimates. Standard tracked shipping is included in every price; you’ll get tracking by email when the carrier provides it. In November and December carriers run slower — we publish last order dates for Christmas each November. If your order hasn’t arrived within 30 days, you can cancel for a full refund.

Christmas 2026: last order dates

Orders placed by these dates should arrive before 24 December. Carriers are busiest in December, so earlier is safer; after these dates we still print and ship, but can’t promise Christmas delivery.

Where we ship

The EU, Norway, the United Kingdom, Switzerland, the United States and Canada — the full list is shown at checkout.

Prices, VAT and customs

Prices include VAT where applicable and standard shipping, in the currency you choose (GBP, EUR or USD). Most orders are produced in the destination country or region, so no import charges apply. If a parcel does cross a customs border, we’ll tell you before you order wherever we can; any unexpected duties charged to you on delivery will be refunded on request.

Returns: changed your mind (14 days)

• Unpersonalised prints can be returned within 14 days of delivery without giving a reason. Tell us by email first; we’ll give you the return address. Return shipping is at your cost, and please pack the frame carefully.
• We refund the item price and the standard shipping you paid within 14 days of hearing from you, once the print is back with us or you’ve shown proof of return.
• Personalised prints (with your own teams, date, seat or text) are made just for you, so the 14-day right of withdrawal doesn’t apply to them. If they’re faulty or damaged, you’re fully covered — see below.

The full rules, including the model withdrawal form, are in the Terms of Sale.

Damaged, faulty or misprinted

• Email a photo of the item (and the packaging, if it was damaged in transit) to info@fx-media.no.
• We’ll reprint it free of charge — usually with no need to send anything back — or refund you if you prefer.
• Please let us know as soon as you can, ideally within 30 days of delivery. Your legal rights for faulty goods last much longer (at least two years in Norway and the EU/EEA; in the UK under the Consumer Rights Act 2015) and aren’t affected by this.

Start a return or report a problem

Contact us or email info@fx-media.no with your order email and what’s happened. We reply within one working day.